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Frequently asked questions
Each product lists the fields it supports — a name, date, message, or color, for example. Required fields must be completed before the gift can be added to your cart.
Where a live preview is available, it is labeled as a preview — a design guide, not a production proof.
Yes. You can request gift wrap in your cart. If a live wrap SKU is configured, it is added as a catalog product; otherwise wrapping is a request confirmed at checkout — we do not invent a wrap charge.
Yes. Add an optional gift message in your cart or when you build your own gift. It is included with the order at checkout.
We are an online gift store and ship across the United States. Carrier options such as USPS, UPS, or FedEx are selected at checkout based on the order, destination, and configured rates.
Checkout may offer USPS, UPS, FedEx, or other carriers Shopify is configured with. Available options depend on the package and destination.
Yes. Use Track Order with your order number and email. Tracking details appear after the order is fulfilled.
Yes. TheMoon Gift ships within the United States. We do not operate a public retail storefront.
Return windows, personalized-product exceptions, and damaged-item handling are published on the Returns page. That page is a draft until legal review before launch.
Personalized gifts are made for a specific name, date, or message. Exceptions for damaged or incorrect items are described on the Returns page once that policy is finalized.
Contact us as soon as you can at info@themoongift.com with your order number. Changes depend on whether production or fulfillment has already started.
Email photos and your order number to info@themoongift.com. We will help with a replacement or refund according to the Returns policy.
Yes. Start with Build Your Own Gift, choose packaging, add eligible products, personalize each piece that needs it, then include a message.
Yes. Visit Corporate Gifting for welcome, appreciation, and client gifts. Bulk purchase-order workflows can be added as the business grows.
Multi-address checkout is planned with Shopify, not offered as a live workflow on this site today. Contact us if you need help with a team or client order.
Email info@themoongift.com or use the contact form. We are an online store and do not publish a phone number or public street address.
